You ORDER IT, we MAKE IT, then we SHIP IT.
Your gear is handmade by us within 4 business days of receiving the order. If there is any delay we will contact you.
SHIP IT (Australia)
Shipping within Australia is handled by Australia Post.
Standard Shipping (Free) uses Parcel Post.
Express Shipping ($10) uses Express Post.
SHIP IT (International)
International shipping is handled by DHL Express. Delivery to most metropolitan areas is less than 5 days.
Shipping costs vary depending on individual countries but as a general guide:
$30 AUD to North America, Western Europe, New Zealand, and East Asia
$40 AUD to Central and South America
$80 AUD to Other remote nations we deem safe to send to.
If you are unable to select your country at checkout, it means we do not currently ship there. There may be one or more reasons, such as lack of courier infrastructure, high risk of theft, or safety risk for our customers importing this type of product.
If we currently do not ship to your country but you are still interested in purchasing, please contact us by email firstname.lastname@example.org
UK Minimum Order
Due to changes to the the procedure for collecting VAT and duties we are unable to send orders to the UK that total less than $250 AUD (about £140).
NEED IT FAST?
If you need your gear before a particular date email us at email@example.com and we will do our best.
TAX and DUTY?
Taxes and duties levied by customs authorities are the responsibility of the customer. Please contact your local Customs department for more information on charge rates.
Many locations, most notably the UK, EU, and Canada will charge you Tax and Duty on imported leather goods from Australia.
US customers should not be charged import taxes or duties. In the unlikely event that you are asked by DHL or US Customs for an additional payment please contact us.
WANT MORE INFO?
Check out our full SHIPPING & DELIVERY
Any problems? We'll sort it out.
If your gear arrives damaged or doesn't fit we will exchange it and cover the cost of standard return shipping (up to $30 AUD).
If for whatever other reason you want to return it, and you haven't gotten all hot and sweaty in it, that's no problem too.
Drop us an email at firstname.lastname@example.org and we will work it out from there.
More information on our RETURNS & EXCHANGES page.