SHIPPING & DELIVERY

AUSTRALIA

Shipping within Australia is handled by Australia Post.
Standard Shipping (Free) uses Parcel Post.
Express Shipping ($10) uses Express Post.

INTERNATIONAL

International shipping is handled by DHL Express. Delivery to most metropolitan areas is less than 5 days.

Shipping costs vary depending on currency conversion but as a general guide:

$45 AUD to the US, Canada, EU, New Zealand, and East Asia.

If your currency or country is not displayed, it means we do not currently ship there. There may be one or more reasons, such as lack of courier infrastructure, poor customs control, high import duties, high cost of freight, high risk of theft, or safety risk for our customers importing this type of product.

It depends on your country:

• US customers: All orders ship Delivered Duty Paid (DDP) via DHL Express. This means all import tariffs and customs fees are prepaid, so you won’t pay anything extra on delivery. Prices for US customers have been adjusted to include all US tariff and duties.
• All other countries: Orders ship Delivered Duty Unpaid (DDU). This means import taxes and duties are your responsibility, as set by your country’s customs authority. Charges may include VAT, GST, or other import taxes and vary by destination.
• Why DDP is only for the US: The US system allows DHL Express to handle all duties and taxes without requiring us to interact directly with US Customs, making DDP simple to offer. In every other country, fulfilling DDP would require us to file and pay import taxes directly with each country’s customs authorities, which is complex, resource-intensive, and legally complicated, especially for a 2-person team like ours.

To help you plan, we provide country-specific tax and duty estimates on the cart page when items are in your cart. These are estimates only; final charges are set by your local courier or customs authority.

Please note: Australian export regulations require us to declare the full value of your order on customs invoices. We cannot declare a lower value or mark shipments as gifts to reduce duties or taxes.

We are a made-to-order business.
This means we start hand-making your gear once you have placed an order. 

There is a manufacturing time and delivery time estimator on our product pages. These dates are our best estimation. They are not a guarantee.

Manufacturing time. The bit we have some control over.
Our manufacturing times are updated daily. The time will vary depending on the number of outstanding orders and other work commitments. 
If your gear is finished early, we will ship it early. If early delivery could be a problem (i.e. you’ll be away), let us know.
If we expect to take longer we will contact you to explain why and offer other options. 

Delivery time. The bit we have no control over.
This is a rough estimate that covers both domestic and international orders.
Australian Express Post may be a bit quicker, and rural international deliveries may take a bit longer.
Once we have shipped your gear, the most accurate delivery date will be available from the courier. 
If your parcel has not been delivered by the expected date, contact both us and the courier in your area to lodge an inquiry.

If you need your gear before a particular date, "Leave a note with your order" on the Cart page or e-mail us the details and we will try our best.
E-mail: info@armyofmen.com

If you want to add to a completed order you can either place a new order and we will refund you the shipping cost, or contact us for a discount code so you don't have to pay the shipping charge twice.
E-mail: info@armyofmen.com.

Yes.

All international deliveries are sent by DHL Express and arrive in plain brown boxes, with standard DHL documentation on the outside.
Our company name will be shortened to "A.O.M" and the description of the contents will be, "Articles of leather fashion accessories" or similar.
Descriptions of individual items will not appear on the outside of the package.

Australian orders are handled by Australia Post with the same discretion.

Once your order has been shipped, we will send you a confirmation email which will include your tracking number.

If your gear arrives damaged or faulty, please contact us as soon as possible and we will sort it out.
E-mail: info@armyofmen.com