AUSTRALIA
Shipping within Australia is handled by Australia Post.
Standard Shipping (Free) uses Parcel Post.
Express Shipping ($10) uses Express Post.
INTERNATIONAL
We ship internationally using DHL Express and Australia Post, selecting whichever courier is most appropriate for your order. Delivery to most metropolitan areas typically takes up to 5 days.
Courier selection:
Shipping costs:
Shipping is charged at a flat rate per destination, regardless of order size or which courier is used. Rates vary by currency conversion, but as a general guide:
If your country or currency isn't listed, we don't currently ship there. This may be due to limited courier infrastructure, unreliable customs processing, high import duties, high freight costs, elevated theft risk, or safety concerns related to importing this type of product.
UK Minimum Order:
Due to changes to the procedure for collecting VAT and duties we are unable to send orders to the UK that total less than £135 (about $250 AUD).
How long will it take to make and delivery my gear?
We are a made-to-order business.
This means we start hand-making your gear once you have placed an order.
There is a manufacturing time and delivery time estimator on our product pages. These dates are our best estimation. They are not a guarantee.
Manufacturing time. The bit we have some control over.
Our manufacturing times are updated daily. The time will vary depending on the number of outstanding orders and other work commitments.
If your gear is finished early, we will ship it early. If early delivery could be a problem (i.e. you’ll be away), let us know.
If we expect to take longer we will contact you to explain why and offer other options.
Delivery time. The bit we have no control over.
This is a rough estimate that covers both domestic and international orders.
Australian Express Post may be a bit quicker, and rural international deliveries may take a bit longer.
Once we have shipped your gear, the most accurate delivery date will be available from the courier.
If your parcel has not been delivered by the expected date, contact both us and the courier in your area to lodge an inquiry.
If you need your gear before a particular date, "Leave a note with your order" on the Cart page or e-mail us the details and we will try our best.
E-mail: info@armyofmen.com
Will I need to pay taxes or duties on my order?
It depends on your country:
US customers: All orders ship Delivered Duty Paid (DDP) via DHL Express. This means all import tariffs and customs fees are prepaid, so you won't pay anything extra on delivery. Prices for US customers have been adjusted to include all US tariff and duties.
All other countries: Orders ship Delivered Duty Unpaid (DDU). This means import taxes and duties are your responsibility, as set by your country's customs authority. Charges may include VAT, GST, or other import taxes and vary by destination.
Why DDP is only for the US: The US system allows DHL Express to handle all duties and taxes without requiring us to interact directly with US Customs, making DDP simple to offer. In every other country, fulfilling DDP would require us to file and pay import taxes directly with each country's customs authorities, which is complex, resource-intensive, and legally complicated, especially for a 2-person team like ours.
To help you plan, we provide country-specific tax and duty estimates on the cart page when items are in your cart. These are estimates only; final charges are set by your local courier or customs authority. If you need more information, or have any problems please email info@armyofmen.com
Can I add to my order after I've checked out?
If you want to add to a completed order you can either place a new order and we will refund you the shipping cost, or contact us for a discount code so you don't have to pay the shipping charge twice. E-mail: info@armyofmen.com.
Do you offer discreet shipping?
Yes.
All international deliveries are sent by DHL Express and arrive in standard unmarked brown cardboard boxes, with standard DHL documentation on the outside. Our company name will be shortened to "A.O.M" and the description of the contents will be, "Articles of leather fashion accessories" or similar. Our company's full name or descriptions of individual items will not appear on the outside of the package.
Australian orders are handled by Australia Post with the same discretion.
How can I track my order?
Once your order has been shipped, we will send you a confirmation email which will include your tracking number.
What if my goods are damaged or faulty?
If your gear arrives damaged or faulty, please contact us as soon as possible, and we will organise an exchange for you.