PRODUCT PAGE SHIPPING & DELIVERY
You ORDER IT, we MAKE IT, then we SHIP IT.
Generally, we handmake your gear within 4 business days of receiving the order. If there is any delay we will contact you.
SHIP IT (Australia)
Shipping within Australia is handled by Australia Post.
Standard Shipping (Free) uses Parcel Post.
Express Shipping ($10) uses Express Post.
SHIP IT (International)
*** UPDATED AS OF MAY 6th, 2020
Due to the ongoing worldwide pandemic, it has become clear to us that international deliveries through the postal systems are experiencing increasing problems and delays.
Most destinations are experiencing additional delays of between 3- 5 weeks, parcel tracking has been reduced, and inquiries into lost or missing parcels are not being attended to.
It is an extremely frustrating situation for both us and our customers, so as a result, we are currently suspending our free international shipping service which goes through these postal systems.
Our International express courier service, for a flat rate of $28 AUD, remains largely unaffected, and for the near future, will be the only available option for international customers at checkout.
Standard International (Free) is handled by DHL to your country and then by your local postal service. Delivery times vary greatly but are generally between 8 and 26 days.
Express International ($28 AUD) uses DHL door-to-door and delivery times are more reliable. Delivery to most large cities is less than 5 days.
NEED IT FAST?
If you need your gear before a particular date email us at firstname.lastname@example.org and we will do our best.
TAX and DUTY?
Taxes and duties levied by customs authorities are the responsibility of the customer. Please contact your local Customs department for more information on charge rates.
Many locations, most notably the UK and EU will charge you Tax and Duty on imported leather goods from Australia.
The US will generally only charge additional duties if your order is over $800 USD in value.