UPDATES RE: COVID-19

SHIPPING & DELIVERY

How much does delivery cost?

AUSTRALIA

Shipping within Australia is handled by Australia Post.
Standard Shipping (Free) uses Parcel Post.
Express Shipping ($10) uses Express Post.

INTERNATIONAL

International shipping is handled by DHL Express. Delivery to most metropolitan areas is less than 5 days.

Shipping costs vary depending on individual countries but as a general guide:

$30 AUD to North America, Western Europe, New Zealand, and East Asia

$40 AUD to Central and South America

$80 AUD to Other remote nations we deem safe to send to.

If you are unable to select your country at checkout, it means we do not currently ship there. There may be one or more reasons, such as lack of courier infrastructure, high risk of theft, or safety risk for our customers importing this type of product. 

If we currently do not ship to your country but you are still interested in purchasing, please contact us by email info@armyofmen.com

 

When will my order be sent?

We are a made-to-order business. This means we manufacture your goods after an order has been placed. Generally, your order will be made within 4 business days. If you need your gear before a particular date, let us know.

If your order cannot be dispatched within 4 business days, we will contact you to arrange an alternative product or refund.

 

When will my order arrive?

We are a made-to-order business. It takes us up to 4 business days to make your gear.

Standard Australian orders to metro regions should arrive within 12 business days (4 days manufacture + up to 8 days in transit). Regional areas can take longer.

Express Australian orders to metro regions should arrive within 6 business days (4 days manufacture + up to 2 days in transit). Regional areas can take longer.

International orders to major cities in many countries usually arrive within 9 business days (4 days manufacture + up to 5 days in transit). Regional areas can take longer.

If you need it before a particular date drop us a note in the comment section of the order or email info@armyofmen.com and we will do our best.

 

Will my package say, "ARMY OF MEN" on it?

We understand some of you would prefer that your orders are more discreet.  All packages will state that it's from “AOM”.

 

Who do you ship your orders with?

All Australian orders are sent via Australia Post. International orders are sent via DHL Express.

 

How can I track my order?

Once your order has been shipped, we will send you a confirmation which will include an Australia Post or DHL tracking number. You can then use this tracking number on the Australia Post or DHL website to track the order. AusPost parcel tracking page here.

 

Will I have to pay any taxes or duties on my order?

This will depend on the Customs agency of the country being delivered to and whether the value of your order falls under the Tax-free threshold for import duties. We advise that all such taxes and duties are the responsibility of the customer. For more information please check with your local Customs office.

Many locations, most notably the UK, EU, and Canada will charge you Tax and Duty on imported leather goods from Australia. 

The US will generally only charge additional duties if your order is over $800 USD in value. 

 

What if my goods are damaged or faulty?

If your gear arrives damaged or faulty, please contact us as soon as possible, and we will organise an exchange for you. 

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