AUSTRALIA
Shipping within Australia is handled by Australia Post.
Standard Shipping (Free) uses Parcel Post.
Express Shipping ($10) uses Express Post.
INTERNATIONAL
International shipping is handled by DHL Express. Delivery to most metropolitan areas is less than 5 days.
Shipping costs vary depending on individual countries but as a general guide:
$45 AUD to North America, Western Europe, New Zealand, and East Asia.
$65 AUD to South America, Pacific Islands, Israel, and South Africa.
$95 AUD to Central America and other remote nations we deem safe to send to.
If you are unable to select your country at checkout, it means we do not currently ship there. There may be one or more reasons, such as lack of courier infrastructure, high risk of theft, or safety risk for our customers importing this type of product.
If we currently do not ship to your country but you are still interested in purchasing, please contact us.
E-mail: info@armyofmen.com
This will depend on the Customs agency of the country being delivered to and whether the value of your order falls under the Tax-free threshold for import duties, if your country has such a threshold.
All import taxes and duties are the responsibility of the customer.
For more information please check with your local Customs office.
Many locations, most notably the UK, EU, Canada will charge you Tax and Duty on imported leather goods from Australia.
Please note that Australian export regulations require us to declare the exact value of goods on customs invoices. We are prohibited from declaring orders at a lower value or declaring it as a gift to reduce customs duties or taxes.
We are a made-to-order business.
This means we start hand-making your gear once you have placed an order.
There is a manufacturing time and delivery time estimator on our product pages. These dates are our best estimation. They are not a guarantee.
Manufacturing time. The bit we have some control over.
Our manufacturing times are updated daily. The time will vary depending on the number of outstanding orders and other work commitments.
If your gear is finished early, we will ship it early. If early delivery could be a problem (i.e. you’ll be away), let us know.
If we expect to take longer we will contact you to explain why and offer other options.
Delivery time. The bit we have no control over.
This is a rough estimate that covers both domestic and international orders.
Australian Express Post may be a bit quicker, and rural international deliveries may take a bit longer.
Once we have shipped your gear, the most accurate delivery date will be available from the courier.
If your parcel has not been delivered by the expected date, contact both us and the courier in your area to lodge an inquiry.
If you need your gear before a particular date, "Leave a note with your order" on the Cart page or e-mail us the details and we will try our best.
E-mail: info@armyofmen.com
If you want to add to a completed order you can either place a new order and we will refund you the shipping cost, or contact us for a discount code so you don't have to pay the shipping charge twice.
E-mail: info@armyofmen.com.
Yes.
All international deliveries are sent by DHL Express and arrive in their standard yellow and red plastic satchels or plain packaging boxes, with standard DHL documentation on the outside.
Our company name will be shortened to "A.O.M" and the description of the contents will be, "Articles of leather fashion accessories" or similar.
Descriptions of individual items will not appear on the outside of the package.
Australian orders are handled by Australia Post with the same discretion.
Once your order has been shipped, we will send you a confirmation email which will include your tracking number.
If your gear arrives damaged or faulty, please contact us as soon as possible and we will sort it out.
E-mail: info@armyofmen.com