Shipping within Australia is handled by Australia Post.
Standard Shipping (Free) uses Parcel Post.
Express Shipping ($10) uses Express Post.
International shipping is handled by DHL Express. Delivery to most metropolitan areas is less than 5 days.
Shipping costs vary depending on individual countries but as a general guide:
$40 AUD to North America, Western Europe, New Zealand, and East Asia.
$60 AUD to South America, Pacific Islands, Israel, and South Africa.
$90 AUD to Central America and other remote nations we deem safe to send to.
If you are unable to select your country at checkout, it means we do not currently ship there. There may be one or more reasons, such as lack of courier infrastructure, high risk of theft, or safety risk for our customers importing this type of product.
If we currently do not ship to your country but you are still interested in purchasing, please contact us.
This will depend on the Customs agency of the country being delivered to and whether the value of your order falls under the Tax-free threshold for import duties.
All import taxes and duties are the responsibility of the customer.
For more information please check with your local Customs office.
Many locations, most notably the UK, EU, Canada will charge you Tax and Duty on imported leather goods from Australia.
We are a made-to-order business.
This means we make your gear once an order has been placed.
Generally, your order will be made within 4 business days.
We do our best to make your gear as soon as possible and most of the time, your order should only take a few days before dispatch.
If we know that your order will take longer to make, we’ll always contact you to make sure you’re ok with it.
If you need your gear before a particular date, "Leave a note with your order" on the Cart page or e-mail us the details and we will try our best.
We are a made-to-order business. It takes us up to 4 business days to make your gear.
Standard Australian orders to metro regions should arrive within 12 business days (4 days manufacture + up to 8 days in transit). Regional areas can take longer.
Express Australian orders to metro regions should arrive within 6 business days (4 days manufacture + up to 2 days in transit). Regional areas can take longer.
International orders to major cities in many countries usually arrive within 9 business days (4 days manufacture + up to 5 days in transit). Regional areas can take longer.
If you need it before a particular date, leave a note on the Cart page or contact us and we will do our best.
If you want to add to a completed order you can either place a new order and we will refund you the shipping cost, or contact us for a discount code so you don't have to pay the shipping charge twice.
All international deliveries are sent by DHL Express and arrive in their standard yellow and red plastic satchels or plain packaging boxes, with standard DHL documentation on the outside.
Our company name will be shortened to "A.O.M" and the description of the contents will be, "Articles of leather fashion accessories" or similar.
Descriptions of individual items will not appear on the outside of the package.
Australian orders are handled by Australia Post with the same discretion.
Once your order has been shipped, we will send you a confirmation email which will include your tracking number.
If your gear arrives damaged or faulty, please contact us as soon as possible and we will sort it out.